Frequently Asked Questions
Account Creation and Management
To open an account, please register your company information and include your Federal Tax Identification Number (if you are based in the United States). This will allow you to view pricing, documentation and product specifications.
If you would like to order samples or products online, you must first create a website account and then register for a Qosina Business Account here.
A Qosina Business Account allows you to order samples and place online orders. It also gives you access to view current and past orders. Since Qosina does not sell pre-sterilized products, a Business Account is created to verify that components are purchased in line with our terms and conditions.
To create a Business Account, first register for a website account, then click here to apply for a Business Account.
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Business Accounts are verified by our Customer Service team, and it can take up to 72 hours for your account to become active.
If you have an urgent product need, please reach out to our team directly at sales@qosina.com or call 631-242-3000.
You can access our library of website tutorials here. If you need additional support, you can email our Customer Service team at info@qosina.com.
Shipping and Logistics
Shipping charges are not included in our pricing. A shipping calculator, which provides an estimate for shipping costs for your items, can be found on our website in the shopping cart.
All orders are shipped via Ex-Works, Ronkonkoma, NY. This means that once your purchase is in the possession of your chosen carrier for delivery, all costs and risks involved in taking the goods from Qosina to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damage or problems that arise during and after shipping.
Qosina ships to any country in the world that has trade relations with the United States of America, and we are pleased to partner with distributors in Japan and China to service customers in those regions. View our shipping policy, or contact a member of our Sales team to learn more (sales@qosina.com).
You will receive a shipping confirmation email at the time your products are accepted by your chosen freight carrier. Additionally, you can look at your Order Status in the My Account section of the website to confirm your order status.
We offer a variety of shipping methods, including standard and expedited options, through trusted carriers.
Yes, we can accommodate shipments using your preferred carrier and shipping account. You will need to provide your shipping partner and account number at the time of checkout.
Our components are secured within double-walled poly bags and then packaged in a double-walled carton. If you need custom or specific packaging, please reach out to our customer service team.
Ordering and Pricing
Orders placed on our e-commerce site are available for review in the order history section of your account. Additionally, any orders placed on or after 7/1/2024 through our website or through your Sales representative can be viewed in the My Account section of the website.
We are pleased to accept Visa, Mastercard, Discover and American Express. Please be prepared to provide your credit card details every time you place an order. For your security, our e-commerce site does not store your credit card information. We take credit card fraud very seriously and employ many security methods to protect our customers’ information. Any fraud attempts are reported to the U.S. Government and FBI.
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If you need to request a quote, please email our Sales team at sales@qosina.com or call +1 (631)242-3000. Simply provide details about the components and quantities you need, and your sales representative will generate a custom quote for you.
In the design and development phase of a medical device or single-use system, Qosina understands the need to evaluate and test various components, in small quantities. That’s why we offer low minimum orders of $25.00, making it easier than ever before to get your components.
Yes! We offer competitive pricing for bulk orders and can provide discounts based on order volume. Contact our Sales team for a custom quote.
Lead times depend on product availability and order size. Standard, in-stock components are typically shipped within 3-5 business days, while custom components or back orders may require additional processing time. Your Customer Service representative will keep you updated on the status of your order.
Yes, we are happy to take volume orders and release quantities based on your schedule. You may set up a blanket order on our website or contact our Sales team at info@qosina.com.
Product Information
We provide a wide range of high-quality components, including stopcocks, tubing, connectors, valves and other essential parts for fluid management and medical applications.
We have over 5,000 components in our catalog, and we add hundreds more each year. If you have a specific product requirement or need, please reach out to our Sourcing team here.
We do not sell directly to end users of medical consumables, such as doctors’ offices, hospitals or clinics. Qosina supplies bulk, non-sterile components that require further assembly and sterilization before they can be used in direct patient care.
Yes! We offer customization options, including material selection, sizing, port configurations and color coding to meet your specific application needs. Contact your Sales representative to identify customizable options at sales@qosina.com.
Absolutely! We can supply CAD files, technical drawings and other specifications for many of our components directly from our website to assist with your design and integration process. Simply log in to your online account, navigate to the component you need, and scroll down to find relevant files and drawings.
Our components are made from high-quality medical-grade materials such as polycarbonate, polypropylene, silicone and PVC, ensuring durability, biocompatibility and compliance with industry standards. Raw material information for our components can be found in the product specification documents.
Absolutely! You may request complimentary samples of most of our products for testing to ensure compatibility. Our Customer Service specialists can help you with all of your sampling needs. You can also request samples on our website after account registration.
Yes. We welcome the opportunity to source and develop custom products. Please fill out a sourcing request form or contact a member of our Sales team today to get started. Minimum order quantities may apply depending on the project.
If a part has been discontinued, our team recommends similar replacement products. We will alert customers prior to formal discontinuation for last-time buys, if necessary. We recommend exploring our product category for alternative components with similar size, comparable body style and the same material. We also offer custom sourcing if needed. You may reach out to our product experts for assistance.
You can find these documents by logging into your account, locating the product you need, and clicking “See spec sheet” in the middle of the page. Also on the product page, scroll down to find the technical drawings located below the product details. If the document you need is not available, our Customer Service specialists can request it from the supplier.
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To determine compatibility, you can check the technical drawings and specifications if the description is unclear.
- Tubing fit: The tubing fits inside the component, so the inner diameter (ID) of the component should be equal to or slightly greater than the outer diameter (OD) of the tubing to ensure a secure fit.
- Barbed connector: The barb fits inside the tubing—our product descriptions specify which tubing sizes are compatible.
First, check the component specification sheet. If the information is not listed, refer to the sterilization chart in our catalog or on our website to check material compatibility.